Frequently Asked Questions

Most frequent questions and answer

Shoe sizes, widths, heel heights

What sizes are your shoes? – Women’s shoes

LengthEuropean (Continental)UKUS
22.7cm352.55
23.3cm3635.5
24cm3746.5
24.6cm3857.5
25.3cm3968
26cm4079

What sizes are your shoes? – Men’s shoes

LengthUKEuropean (Continental)US
25.8cm538
26.6cm639
27.4cm740.5
28.2cm842
29cm943
29.8cm1044.5
30.61146 –

Do you have different shoe widths?

What heel heights do you offer?

How do you measure heel heights?

How do I choose shoes for dancing?

Shopping With Us

Where else can I buy your collection other than from you?

What if I buy the shoes and they don’t fit or I don’t like them?

How do I purchase on your website?

What are the different ways that I can pay?

I have changed my mind after placing an order. How do I cancel it?

Promotion Codes

I’ve got a promotion code (e.g. for signing up for the newsletter). What is it and how do I use it?

Delivery

How do you charge for shipping?

Which countries do you ship to?

Can I ship to an address that is different from my card billing address?

Why do you require my phone number and email address?

Can I order multiple pairs of shoes?

My shoes have not arrived yet. What should I do?

Returns And Exchanges

The shoes I ordered online have arrived, but I have changed my mind and would like to return them. Will I get a refund?

The shoes arrived damaged/ is not what I had ordered/ need a different size/ heel height. What should I do?

When will I receive my refund?

Do I have to pay shipping fees for sending the shoes back to you?

Shoe Cleaning And Care

How do I keep my shoes clean?

Can I wear my shoes out in the street or to a non-tango event?

More About Us

Why “Yuyo Brujo”?

There are many brands out there. How are you different?

Why make the shoes in Spain?

On the sole of my Yuyo Brujo shoes there is an inscription “Hecho en España con el corazón”. What’s that about?

Where can I find your Terms & Conditions?