Returns And Exchanges
Ordered the wrong size? Doesn’t fit? Changed your mind? Don’t worry. You can return or exchange your shoes easily.
Within 20 days of receiving your order, you may request a return (you send your purchase back, we refund you in full) or exchange for a different available size or heel height (you return the product, we ship you the new one you requested). Just fill out the form at the bottom of this page.
Shipping costs for returns and the first exchange for a different size/ heel height of the same shoe style currently are FREE for all countries except Australia, Canada, Croatia, Cyprus, Hong Kong, Liechtenstein, New Zealand, Serbia, Singapore, Ukraine and USA. You may need to pay for shipping for subsequent exchanges for the same shoe style. See Questions & Help for some tips on choosing the right size and heel height.
If you are returning faulty shoes, you are entitled to a full refund including shipping. Items are faulty if they are damaged during delivery or have a manufacturing defect. If you discover any damage to the package or its contents, please contact us. Goods damaged in transit are replaced free of charge by us. Items that are damaged or experience normal wear and tear from subsequent use are not considered faulty.
Non-faulty shoes intended for refund or exchange need to be returned in the same sell-able condition in which you had received them – un-scuffed, un-marked, soles unblemished, inclusive of all items like shoe bags, and in the original box and packaging. Returned items which are damaged, soiled, washed, altered or worn (other than to try them on) will not be accepted and may be sent back to you and/ or a refund or exchange declined.
If you cancel your order after we have shipped, we will not be able to redirect the delivery. However you can request a return at no extra charge.
For returns, we will reimburse you within 30 days on receiving the shoes in satisfactory condition. It will usually be by the same means by which you paid, but if not possible we will get in touch by email to arrange an alternative means of repayment (e.g. bank transfer).
To request a return or exchange, please fill out the form below and submit. We will review the request and respond by email within 48 hours regarding next steps.